FREQUENTLY ASKED QUESTIONS
Rustic Roots Crafts
Where tradition meets your home.
We have tried to answer most questions in this section. If you have any further questions or comments please reach out to us and we will be more than happy to assist.
General Questions:
What makes your Oriental rugs authentic?
Our rugs are hand-knotted by skilled artisans in traditional weaving regions of the Orient, using time-honored techniques passed down through generations. We source directly to ensure the use of genuine materials like hand-spun wool, silk, and natural dyes, reflecting the true artistry and heritage of these regions.
Where do your rugs come from?
We carefully select our rugs from renowned weaving centers across the Orient, including countries like Persia (Iran), Pakistan, Afghanistan, and others known for their distinct rug-making traditions.
Are the rugs in your store truly handmade?
Yes, absolutely. Every rug in our collection is meticulously hand-knotted or hand-woven, showcasing the unique skill and dedication of the weavers. Machine-made imitations do not possess the same level of craftsmanship, detail, or enduring quality.
What are the benefits of owning an authentic Oriental rug?
Authentic Oriental rugs are more than just floor coverings; they are pieces of art, cultural investments, and heirlooms that can last for generations. They add warmth, character, and elegance to any space and often appreciate in value over time. Their unique craftsmanship and natural materials offer a distinct beauty and durability.
How do I care for my Oriental rug?
Proper care will ensure the longevity and beauty of your rug. We recommend regular vacuuming (without a beater bar), professional cleaning when needed, and prompt attention to spills. We also provide detailed care instructions on our website and with your purchase.
About Purchasing:
How can I be sure the colors on my screen are accurate?
While we strive to display our rug images as accurately as possible, variations in monitor settings and lighting conditions can affect how colors appear online. We provide multiple images from different angles and detailed color descriptions to help you get a better sense of the rug's true hues. We are also happy to provide additional photos or answer specific color inquiries.
What if the rug doesn't look exactly as I expected when it arrives?
We understand that purchasing online can sometimes lead to slight variations. We offer a clear and fair return policy. Please refer to our Returns Policy for detailed information on our return process and conditions.
Do you offer international shipping?
Yes, our authentic Oriental rugs are shipped worldwide FOR FREE. Delivery times will vary depending on your location, however, we generally deliver within 14 days.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), and other options as listed on our checkout page.
Is my online transaction secure?
Yes, we utilize secure socket layer (SSL) encryption technology to protect your personal and payment information during the checkout process. Your privacy and security are our top priorities.
About Specific Rugs:
Can you provide more details about a specific rug?
Absolutely! Each rug listing includes detailed information about its origin, materials, knot count (where applicable), size, and unique characteristics. If you have further questions, please don't hesitate to contact us with the rug's name or product ID.
Do you offer rugs in custom sizes or designs?
Currently, our online store features a curated collection of in-stock rugs. However, we may be able to assist with custom orders on a case-by-case basis. Please contact us with your specific requirements, and we will explore the possibilities.
What is a "knot count" and why is it important?
Knot count refers to the number of knots per square inch (or centimeter) in a hand-knotted rug. Generally, a higher knot count indicates finer detail, more intricate patterns, and a longer time invested in the weaving process, often resulting in a more valuable and durable rug.
Contact & Support:
How can I contact you if I have more questions?
You can reach our knowledgeable customer support team via email at SUPPORT during our business hours Monday to Friday. You can also use the contact form on our website Contact page.
Do you offer consultations or assistance in choosing the right rug for my space?
Yes, we are happy to provide guidance and recommendations based on your style preferences, room size, and budget. Please feel free to contact us with details about your space, and we'll do our best to assist you.